Please read these Terms and Conditions carefully before using our services. By accessing or using any service provided by Node Cloud Computing Services L.L.C – S.P.C, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

In these Terms and Conditions (“T&C”), unless the context otherwise requires:

  • “Agreement” means the agreement between the Company and the Client for the provision of Services.
  • “Charges” means the fees payable for the Services as agreed between the parties.
  • “Client” means the individual or legal entity subscribing to or using the Services, including any authorized representatives.
  • “Company” means Node Cloud Computing Services L.L.C – S.P.C, registered with the Abu Dhabi Department of Economic Development.
  • “Services” means the cloud-based SaaS platform for business operations management and automation, including all associated modules, features, integrations, and support services provided by the Company.
  • “Platform” means the Company’s software application accessible via web or mobile interfaces.
  • “Data” means any information entered, uploaded, or generated by the Client through the Platform.
  • “Subscription” means the paid license to access and use the Platform on a monthly or annual basis.

2. General

These T&C constitute the entire agreement between the Company and the Client regarding the provision of Services and supersede all prior agreements, representations, or understandings. No variation shall be binding unless agreed in writing by authorized representatives of both parties.

All Clients who register, access, or use the Services are bound by these T&C, regardless of the manner in which they access the Platform.

The Company reserves the right to amend these T&C at any time. Continued use of the Services following notification of any amendment constitutes acceptance of the updated Terms.

Minors under the age of 18 are prohibited from registering or transacting on this Platform.

The Company is entitled to suspend the Services if the Client fails to comply with any provision of these T&C.

3. Account Registration

The Client must provide accurate, complete, and up-to-date information during registration. The Client is solely responsible for:

  • Maintaining the confidentiality of their login credentials.
  • All activities conducted under their account.
  • Notifying the Company immediately of any unauthorized access or security breach.

Account sharing with third parties is strictly prohibited. The Company shall not be liable for any loss or damage arising from the Client’s failure to protect their account credentials.

4. Services

The Company will use reasonable endeavors to provide the Services in a reliable and professional manner. The Company reserves the right to:

  • Temporarily suspend the Services for maintenance, upgrades, or improvements, with reasonable prior notice where practicable.
  • Modify, update, or discontinue any feature or module of the Platform with reasonable notice to the Client.
  • Vary the technical specifications of the Services for operational or security reasons.

The Company shall not be liable for service interruptions caused by:

  • Third-party infrastructure providers or telecommunications networks.
  • Internet service provider outages within the Client’s locality.
  • Force majeure events as defined in Section 12.
  • The Client’s own systems, hardware, or internet connectivity.

The Company aims to maintain maximum platform availability and will endeavor to schedule any planned maintenance during off-peak hours.

5. Permitted Use and Prohibited Conduct

The Client agrees to use the Services solely for lawful lawful business management purposes in compliance with the laws of the UAE and any other applicable jurisdiction.

The Client must not:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose.
  • Attempt to gain unauthorized access to any system, network, or data.
  • Transmit any offensive, abusive, defamatory, or unlawful content.
  • Send unsolicited communications (spam) through the Platform.
  • Reverse engineer, decompile, or attempt to extract the source code of the Platform.
  • Resell, sublicense, or redistribute access to the Platform without written consent from the Company.
  • Use the Platform in a manner that could damage, disable, or impair its performance.

The Company reserves the right to immediately suspend or terminate Services upon detection of any prohibited conduct, without prior notice and without liability to the Client.

6. License to Use

Subject to payment of applicable Charges and compliance with these T&C, the Company grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the Client’s internal business operations and management purposes.

This license does not include the right to:

  • Sell, resell, or commercially exploit the Platform or any part thereof.
  • Modify, adapt, or create derivative works based on the Platform.
  • Use the Platform for any purpose other than that specified in these T&C.

7. Subscription and Payment

The Services are provided on a prepaid subscription basis (monthly or annual). All Charges are due in advance and are non-refundable except as expressly stated in Section 7.2.

In the event of non-payment, the Company reserves the right to suspend the Client’s account without prior notice. All outstanding Charges remain payable in full upon suspension or termination.

All fees are payable in UAE Dirhams (AED). The Client bears any applicable currency conversion or bank charges.

The Company reserves the right to revise Charges at any time with reasonable notice to the Client.

7.1. Payment by Third Parties

In compliance with UAE Central Bank regulations on Anti-Money Laundering and Combating the Financing of Terrorism (Federal Decree-Law No. 20 of 2018 and its amendments), the Company does not accept payments from third-party accounts. All payments must be made directly by the registered account holder.

Any payment made through an unauthorized third party may result in immediate suspension or termination of the Service without prior notice and without entitlement to a refund. The Company reserves the right to request supporting documentation to verify the source of any payment.

7.2. Refund Policy

All Charges paid are non-refundable. In exceptional circumstances, refunds may be considered at the Company’s sole discretion. Where approved:

  • Refunds will be issued only through the original payment method and to the original paying party.
  • No refunds will be issued to alternative accounts or third parties.
  • The Company reserves the right to deduct applicable processing costs before issuing any refund.

7.3. Chargeback Policy

Initiating a chargeback or payment dispute without first contacting the Company constitutes a breach of these T&C. Upon receipt of a chargeback:

  • The Service will be suspended immediately without prior notice.
  • An administrative fee of AED 300 will be applied to cover processing and bank charges.
  • All outstanding balances, including the chargeback fee, must be settled in full before the Service is reinstated.

The Company reserves the right to pursue legal action or claim damages in respect of unjustified chargebacks against valid payments.

8. Data and Privacy

The Client retains ownership of all Data entered into the Platform. By using the Services, the Client grants the Company a limited license to process such Data solely for the purpose of providing the Services.

The Company is committed to protecting personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Please refer to our Privacy Policy for full details.

The Client is solely responsible for:

  • Ensuring that all Data entered is accurate, lawful, and does not infringe any third-party rights.
  • Obtaining all necessary consents from individuals whose personal data is processed through the Platform.
  • Compliance with applicable data protection laws in all jurisdictions where the Client operates.

Upon termination of the Agreement, the Company may delete all Client Data after a grace period of 30 days, unless the Client requests earlier deletion or data export.

9. WhatsApp Business Integration

The Platform offers optional integration with Meta’s WhatsApp Business API. By enabling this feature, the Client agrees to:

  • Comply with Meta’s WhatsApp Business Terms of Service and Acceptable Use Policy.
  • Obtain explicit opt-in consent from all contacts prior to sending messages.
  • Use the integration solely for legitimate business communications related to the Client’s business operations.
  • Refrain from sending spam, unsolicited, or misleading messages.

The Company acts solely as a technology facilitator for WhatsApp Business API access. The Company bears no liability for:

  • The content of messages sent by the Client through the integration.
  • Any suspension or restriction imposed by Meta on the Client’s WhatsApp Business Account.
  • Any non-compliance by the Client with Meta’s policies or applicable messaging laws.

10. Intellectual Property

All intellectual property rights in the Platform, including but not limited to software, designs, interfaces, trademarks, and documentation, are and shall remain the exclusive property of the Company.

These T&C do not grant the Client any ownership rights in the Platform. Any feedback, suggestions, or improvements provided by the Client may be used by the Company without obligation or compensation.

The Client retains all intellectual property rights in their own Data and content uploaded to the Platform.

11. Liability

The Company shall not be liable to the Client for any indirect, special, incidental, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business opportunities.
  • Loss, corruption, or unauthorized access to Data.
  • Business interruption or loss of goodwill.
  • Damages arising from reliance on inaccurate or incomplete data displayed through the Platform.
  • Any damages resulting from third-party service failures, including payment processors or telecommunications providers.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability to the Client under or in connection with these T&C shall not exceed the total Charges paid by the Client in the three (3) months immediately preceding the event giving rise to the claim.

The Company warrants that the Services will be provided with reasonable care and skill. The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

The Client shall indemnify and hold harmless the Company from and against any claims, damages, losses, or expenses (including legal fees) arising from the Client’s breach of these T&C, misuse of the Services, or violation of any applicable law.

12. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these T&C where such delay or failure results from circumstances beyond the Company’s reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government actions, regulatory changes, power failures, cyberattacks, pandemic, or telecommunications infrastructure failures.

In such circumstances, the Company will notify the Client as soon as reasonably practicable and will use reasonable endeavors to resume normal service delivery at the earliest opportunity.

13. Suspension and Termination

The Company may suspend or terminate the Services immediately and without prior notice in cases of:

  • Non-payment of Charges.
  • Breach of any provision of these T&C.
  • Suspected fraudulent, illegal, or abusive use of the Platform.
  • Initiation of a chargeback or payment dispute.

Either party may terminate the Agreement by providing 30 days’ written notice to the other party. Upon termination, all outstanding Charges remain due and payable. The Client’s access to the Platform will be disabled upon expiry of the notice period.

The Company shall not be liable for any losses suffered by the Client as a result of suspension or termination carried out in accordance with these T&C.

14. Blacklist Service

The Platform includes an optional Blacklist feature allowing Clients to flag undesirable customers within their own account. By using this feature, the Client acknowledges and agrees that:

  • The Client is solely responsible for the accuracy and lawfulness of any data entered into the Blacklist.
  • Entries must be based on legitimate, substantiated grounds arising from direct business dealings.
  • The entry of personal data constitutes processing under Federal Decree-Law No. 45 of 2021, and the Client must ensure compliance with all applicable data protection obligations.
  • The feature must not be used for defamation, retaliation, discrimination, or any unlawful purpose.
  • The Client bears full legal, civil, and criminal responsibility for any unlawful use of the Blacklist feature.
  • The Client agrees to indemnify and hold the Company harmless from any claims, losses, or legal actions arising from the Client’s use of this feature.

The Company reserves the right to monitor usage of this feature and to remove any entries that violate these T&C, applicable laws, or third-party rights.

15. Third-Party Data Display

The Platform may offer optional integrations that display publicly available data sourced from official government authorities and third-party providers. These features are provided as a convenience tool only and do not constitute an official data service.

  • Displayed data does not represent or replace the official channels of the relevant authorities or providers.
  • The Company does not guarantee the accuracy, completeness, or real-time availability of any third-party data displayed through the Platform.
  • The Client is solely responsible for ensuring that any data accessed through these integrations is used lawfully and only in relation to entities or assets for which the Client holds proper authorization.
  • The Company bears no liability for any errors, interruptions, or changes to data arising from modifications to third-party source systems, APIs, or official authority platforms.
  • By enabling these integrations, the Client confirms their awareness of and compliance with all applicable UAE laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, applicable cybercrime legislation, and the terms of use of any official systems accessed.

16. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party in connection with these T&C, and not to disclose such information to any third party without prior written consent, except as required by law or regulation.

This obligation of confidentiality shall survive the termination or expiry of the Agreement indefinitely.

17. No Warranty

The Company takes reasonable care to ensure the accuracy and reliability of the Services. However, the Company makes no warranty as to the accuracy, completeness, or fitness for purpose of any information or functionality provided through the Platform. The Company expressly disclaims all implied warranties to the fullest extent permitted by applicable law.

18. Governing Law and Jurisdiction

These T&C and any Agreement based thereon shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute, claim, or controversy arising out of or in connection with these T&C, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Abu Dhabi, UAE.

The United Arab Emirates is the Company’s country of domicile. The Company does not deal with or provide services to any party subject to OFAC sanctions, in accordance with applicable UAE law.

19. Miscellaneous

  • Entire Agreement: These T&C constitute the entire agreement between the parties and supersede all prior agreements or understandings relating to the Services.
  • Severability: If any provision of these T&C is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.
  • Waiver: No failure or delay by either party in exercising any right under these T&C shall constitute a waiver of that right.
  • Notices: All formal notices must be in writing and delivered by email to the registered address of the receiving party. Email notices shall be deemed received on the day sent, provided they are sent before 5:00 PM UAE local time on a business day.
  • Assignment: The Client may not assign or transfer any rights or obligations under these T&C without the prior written consent of the Company.

20. Contact

For legal and compliance matters: legal@node.ae